![]() ![]() If your refund request was denied but you think you weren’t treated fairly, you can go back to the same Steam support page, go through the same refund steps again, and try to make a better case for it. Once approved, the refund can take up to seven days to appear in your account, and Steam says that “international payment methods may take longer.” However, if the request was approved within 24 hours of the purchase, Steam will instead cancel the original transaction, meaning you will no longer see the charge or a credit on your account. Once they do, you’ll receive a new confirmation email either way, so don’t worry about watching your bank account before then. Steam says that it tries to honor or reject refund requests within seven days, but oftentimes they will respond within the same day. Now, just submit your request and you’ll receive a confirmation email that the request has been received. Valve says that “Even if you fall outside of the refund rules we’ve described, you can submit a request and we’ll take a look at it.” So if you think you have a valid refund case for an ineligible purchase, now is your chance to make your argument. Valve says that certain payment methods don’t support refunds, but the following methods should:īelow that option, you will see your previously selected reason you need a refund, but there will be a notes field that allows you to put in more information. Choose the “I’d like to request a refund option,” and you’ll be able to choose whether you want your card refunded or simply refund the money to your Steam Wallet. Select I’d like to request a refund and submit your request Image used with permission by copyright holder It’s still a good idea to give a valid reason for the request, but you can always just say “My issue isn’t listed.” 4. Technically, if you fall within the 14-day window and haven’t played the title for more than two hours, then your refund request will likely be honored no matter what you select. The request form will ask for an explanation as to why you want to cancel your purchase. Explain your problem with the purchase Image used with permission by copyright holder It is highly unlikely that a refund request for a game bought a month ago will be honored, even if you never hit Play in the interim. However, Steam’s policy is to only honor refund requests for games purchased in the past 14 days. ![]() Select the game you wish to refund Image used with permission by copyright holderĪlong with other account issues, you can select any of your previous purchases from the past six months to request a refund. Assuming you have two-factor authentication added - which you really should - you’ll need to put in your emailed code here as well. You must go to and log into your Steam account there. There is no way to get a refund through your Steam app. Log in to Steam Support in your browser Image used with permission by copyright holder Oh dear, I snatched up Toki Tori for 90% off, only to remember that I already own it on my Switch! It may only be $0.49, but half a dollar can take you pretty far during a Steam sale. How to add external games to your Steam library.If something within the game 's system requirement changes or if the information on the store page is incorrect in some way.Īn example of the first is say the devs drop support for an OS.īut even in these cases the further you are past 2 weeks, the less likely you are. Oh there are certain cases which they will refund outside the 2 weeks. Obvious automated answer, I'm pretty sure no one at Valve actually examines "special refund requests" :/ĮDIT : btw, it was Castlevania: Lords of Shadow - Ultimate Edition Out of all my games, I only had 1 I wanted to refund because I've been unable to run it correctly (crashes, sometimes requiring a reset of the computer), with 80 minutes "played" (actually trying to find workarounds), but bought several months before.Īll I got from Valve, despite this being my only ever refund request, is "This does not warrant a refund". ![]() Originally posted by merfab76:Despite what the refund faq says ("even if you fall outside of the refund rules we’ve described, you can ask for a refund anyway and we’ll take a look"), it's pretty obvious Valve will actually systematically refuse such requests. ![]()
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